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Terms and Conditions

We love our customer and would like to provide them the best. At the same time, in the area of Plants and Seeds, there are many factors that are out of "our control" and depends on the skill and efforts of the gardener. 

We have created below Terms and Conditions to be clear with our customers and avoid any miscommunications. 

As a business strategy for optimized cost on communication channels for support, we provide support only in FaceBook messenger. We do not provide phone or email support.

We request you to accept the responsibility of hiring Shipping delivery service through us. We are paying Shipping delivery service on your behalf for your convenience to pick up your products from us and deliver to you. Any issues with shipping delivery service has to be dealt with them by you.

 

Seeds Delivery:

We fulfill our orders in 10 working days from order date. USPS takes about 3-4 working days. That’s total of 13-14 working days. USPS at times delays the shipment. If you don’t receive the shipment in 15 working days, we will look at the issue and discuss next steps. 

They address we print on the label is the address you have provided in the order. We do not validate the address. If the shipment returns because of insufficient address, please contact us and provide right address. We will charge you reshipping fees of $3.5 for USPS or $8.5 for UPS and send it again. This is most common scenario for apartments.


If you want refund because the package is received late , we are happy to process the same once you ship back the package to us, provide us the tracking number, we receive the package and verify the content to be same without damages. 

 

Once USPS status shows as delivered but if you don’t find the packet, please check with neighbors and USPS using tracking on the lost delivery. We don’t have any kind of control over USPS to track. We won’t have manpower to contact USPS on your behalf. 

If you want our service to track your USPS order till you receive it, please buy additional service with make “USPS Followup Service” by paying additional $10. You can add this as an item in your cart. With this, we will track the deliveries till it reaches you. 

Please buy our seeds only if you are ok with above statements.

Seeds Germination Success:

Seeds Germination is a very detailed process that requires good understanding and skill. Our customers have grown our seeds with great success and have provided their validations.

While we are confident of our seeds, we don't want to be held responsible and liable for failure of any seeds germination.

Please buy our seeds only if you are willing to take this liability on yourself.  

Plants Delivery:

We take utmost care in sending out plants. Its normal for leaves to drop and branches to break during shipment. As long as the root and stem is good, plants will survive inspite of broken branch. We will not be held responsible and liable for any broken branches and dropped leaves.

Please buy our plants only if you are ok with the above statement.

If there is a damage to the plant, please send us a message on our FB page and mail id sales@indianplantsnseeds.com within 12 hours of receiving the plant. We will refund or replace only if we get the information under 12 hours of plant delivery and if it’s clear that the stem and roots are damaged.

Plants Growth Success:

Growing plants is a very detailed activity and the success depends on multiple factors that are not in our control. Our customers have grown the plants from us and have been very happy with the results.

While we are very confident of our plants, We will not be able to take any responsibility for the success of the plant growth, flowering and fruiting.

Topical Plants growth:

Growing Tropical plants in non tropical regions is a very detailed and involved process. Each tropical plant has its own characteristics that handle the weather.
If these plants get “stunted” during cold weather, they wouldn’t spring back in . The only way to ensure they don’t get stunted is to provide them optimal weather conditions even in winter by artificial means.

We are not in a position to refund for the plants after they fail to come back after a winter. I understand that big stores provide this facility but we do not have this option as this will shoot up the cost for everyone.

Please buy our plants only if you are ok with the above statement.